Responsible Gaming

Gambling at good999 is intended to be a leisure activity enjoyed responsibly by adults in Bangladesh. Our platform offers a wide range of casino games, live dealer tables, and sports betting markets — including live cricket betting on BPL, IPL, and T20 internationals — but we are equally committed to ensuring that every player has the knowledge and tools to keep their gaming experience safe, controlled, and enjoyable.

Responsible gaming at good999 is not an afterthought. It is built into the architecture of the platform, reflected in our staff culture, and reinforced through the practical self-management tools described on this page. We encourage every player to read this page carefully and to make use of the features available to them.

good999 is strictly an adults-only platform. All players must be at least 18 years of age to register an account, make a deposit, or participate in any game or betting market on the Platform. This requirement is absolute and non-negotiable.

How We Verify Age

Every new account on good999 is subject to Know Your Customer (KYC) verification before the first withdrawal can be processed. As part of this process, players are required to submit a valid government-issued identity document — such as a Bangladesh National Identity Card (NID) or passport — confirming that they are 18 years of age or older. Date of birth is cross-referenced against the submitted document, and any discrepancy results in account suspension pending clarification.

Protecting Minors

If you share a device with family members who are under 18, good999 strongly recommends the following precautions:

• Always log out of your good999 account when you are not actively using it
• Use a strong, unique password that is not shared with or accessible to minors
• Enable device-level parental controls to restrict access to gambling websites
• Do not save your good999 login credentials in your browser's auto-fill on shared devices
• Consider using third-party parental control software to block gambling-related websites on shared or family devices

Problem gambling can affect anyone regardless of age, background, income, or experience. It develops gradually and is often difficult to recognise from the inside. The most important step is honest self-reflection. good999 encourages all players to periodically assess their own gambling behaviour using the questions below.

If you answer yes to three or more of the following questions, we strongly encourage you to make use of our self-exclusion or time-out tools, or to contact our support team for assistance.

Self-exclusion is good999's most powerful responsible gaming tool. It allows a player to voluntarily close their access to the Platform for a defined period — or permanently — so that gambling is simply not available to them during a time when they feel they need a break.

Self-exclusion at good999 works as follows:

good999 provides every account holder with the ability to set personal financial controls directly from their account settings. These limits are designed to help players stay within a budget they are comfortable with and to prevent unplanned overspending. Setting a limit takes effect immediately; increasing a limit requires a mandatory waiting period for player protection.

To set or adjust any of the above limits, log in to your good999 account and navigate to the Responsible Gaming section of your account settings. Alternatively, contact our support team at support@good999 and our agents will apply the limit on your behalf during any 24/7 support session.

A time-out is a shorter-term break from the Platform — shorter than full self-exclusion — that gives players space to pause, reflect, and reset without permanently closing their account. good999 offers flexible time-out options to suit different situations.

Available Time-Out Durations

• 24-Hour Time-Out: Immediate suspension of your account for a full 24 hours. Useful after a frustrating session or when you feel you have been playing for too long.
• 72-Hour Time-Out: A three-day break giving you a long weekend away from the Platform to clear your head.
• 1-Week Time-Out: A full seven-day cooling-off period, recommended if you have noticed a pattern of play that concerns you but you are not yet ready to commit to a longer self-exclusion.
• 30-Day Time-Out: A one-month suspension, functioning similarly to a short self-exclusion. All marketing communications are paused during this period.

Session Time Reminders

good999 automatically tracks the duration of your active gaming sessions. Players who have been logged in and actively playing for extended periods will receive on-screen reminders prompting them to take a break. These reminders appear at regular intervals and display your total session duration and net result for the current session.

Reality Checks

You may configure a reality check interval in your account settings — for example, every 30 minutes or every 60 minutes. At each interval, a pop-up will display a summary of your current session including time played, total bets placed, total amount wagered, and your net profit or loss. You can choose to continue playing or end the session directly from this prompt.

If you are concerned about your own gambling behaviour, or about someone close to you, please know that help is available. Reaching out for support is one of the most constructive steps a person can take. good999's own support team is trained and available around the clock, but we also encourage players to engage with broader counselling and support services where professional guidance can make a meaningful difference.

Signs That It May Be Time to Seek Help

• You are borrowing money from friends, family, or financial services to fund gambling
• Gambling is affecting your ability to meet work, study, or family responsibilities
• You feel anxious, irritable, or distressed when you are not able to gamble
• You have experienced significant financial losses that have impacted your quality of life
• A family member or friend has expressed concern about your gambling habits

General Guidance for Players in Bangladesh

good999 recommends that any player who identifies with three or more of the above signs seek professional counselling. Mental health and addiction counselling services are available in major urban centres including Dhaka, Chittagong, Sylhet, Rajshahi, and Khulna. Your local doctor or healthcare provider can also refer you to appropriate support services.

Practical Tips for Keeping Gaming Healthy

• Set a strict budget before you start each session and stop when it is reached — regardless of whether you are winning or losing
• Never gamble with money you cannot afford to lose
• Treat gambling as entertainment spending, the same as you would a cinema ticket or a meal out
• Take regular breaks during gaming sessions — step away from the screen, have a drink of water, and reset
• Balance gambling with other leisure activities so it does not become your primary source of entertainment
• Avoid gambling when you are tired, stressed, upset, or under the influence of alcohol
• Keep track of how much time and money you spend gambling — use the session history tool in your account